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Refund Policy

At 3Dellium, we are committed to delivering premium digital products and creative services. Due to the nature of our offerings, all purchases are final and non-refundable—except under the specific conditions outlined below.

Eligible Refunds

Refunds will only be granted if:

  • A technical error directly impairs the product’s functionality or
  • An overpayment or invoicing error occurs due to our mistake.

Digital Products

All 3D plans and animations are provided immediately upon purchase and are non-refundable unless a genuine technical fault or billing error is identified.

Creative Services

Our video production and UI/UX design services are based on agreed-upon scopes and pricing. Creative outcomes, including marketing performance or project results, are not grounds for a refund. If you are dissatisfied, we encourage further discussion and revision; refunds will only be considered for genuine payment mistakes or technical issues.

How to Request a Refund

If you believe your situation qualifies for a refund based on the criteria above, please contact us at info@3dellium.com with detailed information regarding your issue. Our team will review your request promptly and respond accordingly.

By engaging with our services or placing an order, you agree to this Refund Policy.

Contact Us

If you have any questions or concerns about our Refund Policy and practices, please get in touch with us:

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